Группа авторов — Making Hostile Words Harmless

Автор: Группа авторов

Издатель: John Wiley & Sons Limited

ISBN: 9780470292570

Описание: Infused with wisdom and a strong dose of humor, Making Hostile Words Harmless offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to diffuse difficult exchanges. Filled with helpful tools, the book uses the martial art of Aikido, or the 'way of harmony' to teach the 'verbal arts' of confirming, inquiring, understanding, and evoking.

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